FAQ

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0- My order contains backordered items. When will it ship?

Orders that contain backordered items will ship when all items are in stock. You will be notified if there is a backorder of more than 2 weeks on any of your items.

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1- Does ELEVATE ship internationally?

Yes. ELEVATE ships worldwide.

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2- My country charges an import tax. Will ELEVATE mark down the value of my order on the import documents to save me money?

No. Falsifying import/export documentation poses serious potential legal issues.

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3- Does ELEVATE ever offer discounts?

Yes. The best way to hear about discounts is by following ELEVATE on social media and signing up for the ELEVATE newsletter. (links at the bottom of site)

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4- Will I receive a tracking number with my order?

Yes. When your order is completed, you’ll receive an email notification. At the bottom of that email will be tracking for your shipment.

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5- Why no fancy boxes or packaging?

ELEVATE is dedicated to operating with a low carbon footprint and offering high quality products at competitive pricing. Most packaging used is recyclable or reusable. Discardable boxes and packaging are avoided to help reduce the growing landfill issue and keep prices down.